The delivery of the order depend on the region and time frame. In fact to some of the countries the order can be delivered between 15-40days.For non-apparel items, delivery can vary and take 3-4 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
Please be advised that, the shipping delivery time does not include the holidays as a working days. The normal estimated shipping time is between three to four weeks excluding the public holidays.
In case of any mistake on the ordered product, we kindly ask you to provide us with the details of changes, we shall not guarantee that this can be changed or any modification can be done as this depends on the shipment procedures. In such scenarios, we shall not guarantee the refund if the product has been ordered. In case your item is delivered as it is damaged you can return and get refund of the product and please be advised that the shipping costs will be at your responsibility.
If the product is damaged and reported to us as damaged with the proof of the image no more than 7 days of delivery, then we shall issue the refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with us.
If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame).
Warranty and Guarantee:
Please contact us before you return it.
Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave a POSITIVE FEEDBACK with 5 stars. We will appreciate it very much.If you are not satisfied with the items you ordered,please contact us before leaving negative feedback. we will try our best to resolve any dispute.
Return & Exchange:
We are not responsible for any custom duty or import tax.
All our items will be checked and packed in good condition before shipping. We will try our best to satisfy all our customers. If for any reason you are not satisfied, you may return the item to us under the original condition within 7 days of receipt for a refund or an exchange. Before return the item, please contact us for the detailed return exchange instruction. We will refund you after receiving the returned items. Buyer will pay for the shipping cost for returning the items.
Items are shipped via different couriers, reach most of the countries within 21 to 40 business days.
Delivery time depends on destination and other factors, it may takes up to 40 business days.
You can track your order until you receive. Once you've made the payment- we shall send you the track reference number after the custom clearance from our sorting centre, in which you will be able to check the status of your order